Terms & Conditions of Use
1. Use of This Website
These Terms & Conditions govern your use of this website and the purchase of products from National Stair Nosings & Floor Edgings. By accessing this website and/or placing an order, you agree to be bound by these terms.
2. Product Descriptions, Prices & Information
We strive to describe and display our products as accurately as possible. However, slight variations in appearance or colour may occur due to individual screen settings. Product images are for illustrative purposes only.
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All prices are shown inclusive of VAT, unless otherwise stated.
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Delivery charges are calculated and displayed at checkout.
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We make every effort to ensure that pricing is accurate. If an error occurs and a product is underpriced, we reserve the right to correct the price. You will be informed before dispatch and may cancel your order if you choose not to proceed at the corrected price.
For further information or clarification, please contact us before placing an order.
3. Availability
Most products are held in stock, but some may be available on a pre-order basis only. In the unlikely event that we are unable to supply a product, we will notify you promptly and ensure you are not charged for unavailable items.
4. Payment & Order Acceptance
Payment is taken at the time of order. Once an order is placed, it cannot be amended.
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Your order is an offer to purchase goods from us.
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Acceptance of your order occurs only when the item is dispatched.
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We reserve the right to decline your order before dispatch. If payment has already been made, a full refund will be issued in accordance with our Refund Policy.
5. Special Order Items
Items marked as Special Order—including pre-ordered goods or items cut to specification—cannot be cancelled or returned once the order has been placed.
6. Delivery
Orders are delivered to the address provided at checkout. We use a range of delivery services depending on item size and value. Some items are delivered directly by the manufacturer.
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We aim to dispatch items within the timeframe stated on the product listing. While we endeavour to meet this schedule, delays may occur due to external factors such as increased demand, courier delays, or staff shortages.
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Most orders are delivered next working day, but please allow up to three working days before contacting us about a late delivery.
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A signature may be required upon delivery. During high-alert health periods (e.g., COVID-19), delivery personnel may follow No Contact protocols.
7. Inspection Upon Delivery
You must inspect goods upon delivery. Any claims for damage, shortages, or discrepancies must be made in writing within 48 hours of receipt.
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Failure to inspect and report within this timeframe will be deemed as acceptance of goods.
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Goods must also be checked before installation. Installation is considered an acceptance of the product, and no further claims for damage or defects will be accepted thereafter.
8. Failed Delivery
If a delivery attempt fails due to incorrect or incomplete address details, no response at the delivery location, or other reasons, we will notify you via email.
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In such cases, re-delivery costs will be charged to the customer.
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If delivery is requested to be made to a “safe place,” this is done entirely at your own risk, and we are not liable for any loss or damage.
9. Returns & Refunds
You may return most items in unused, original condition and, where possible, in the original packaging. To cancel or return an order:
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Contact us by email within 14 days of receiving the goods.
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Items classified as Special Order are non-returnable and non-refundable.
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For business-to-business transactions, a 20% restocking fee may apply to returned items.
Please refer to our full Returns Policy for details.
10. Shipping Information
We estimate shipping dates based on item availability and dispatch most in-stock items the next business day. We do not ship on weekends.
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A signature may be required upon delivery.
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If you are unavailable, please leave clear, signed instructions for the courier. If the delivery company leaves the parcel as instructed, it is at your own risk.
11. General Liability
Our liability for any order will not exceed the total price paid for the items ordered. We shall not be held liable for any indirect, incidental, or consequential losses resulting from the use of, or inability to use, any product purchased from us.