- Terms & Conditions
Terms & Conditions
1. Descriptions, prices and product information
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur.The colours on the listings are given as examples and without obligation-shades will vary according to the customer's screen/printer settings. If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services on 02086650187.
Every effort is made to ensure that prices shown for items are correct at the time when the item is added onto the website.If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price.In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
The price of an item does not include the delivery charge.The rate applicable for the delivery charge will be calculated at the date you place your order.
We try to ensure that most products are held in stock,although some items are only available after they have been pre-ordered. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
4. Payment and acceptance
If you buy an item over the phone, or online you will be charged for an item at the time you place your order. After this time, you may not amend your order ( please see our Returns policy).
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy.
Delivery will be made to the address specified when you complete the order. We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it.Some items are delivered directly by the manufacturer.
We aim to dispatch all orders within 14 days. Whilst we make every effort to dispatch all your items within 14 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
A signature may be required at delivery. We use third party delivery companies which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where it has left the item.
Customers are encouraged to inspect the goods on delivery.Claims for damage, short delivery or any discrepancy should be confirmed in writing within 36 hours of delivery.The company will not be responsible for any short delivery,discrepancy or damage reported after that period.
On occassions where parcels are identified as 'Failed Delivery' either because addressee has gone away,or there was no answer,or address incomplete,or address inaccessible,or address unknown or not called for,the customer will be informed of the failed delivery by email,and if required,a request for delivery address or confirmation of delivery details.In such instances,cost of re-delivery will be charged to the customer.
Our liability to you in connection with any order will not exceed the total price charged for the items.