- Shipping & Returns
Shipping & Returns
We will give refunds in accordance with your legal rights.However,where the buyer has ordered the wrong item or changed their mind,all postage and carriage costs will be for the account of the customer and will not be refunded in the event of return of the goods.If the customer had not been charged carriage because the order had qualified for 'free shipping',an amount equivalent to the carriage cost that would have been charged will be deducted.Replacement or refunds will be given provided written notification for the return of goods is received,and the goods returned within 14 days of receipt, in their original condition.Items classified as 'Special Order' on our website or goods cut to specification will not be accepted for return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.If you are entitled to a refund,we will refund you through the same medium you used to make the purchase.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.We aim to dispatch most orders placed next business day,provided the ordered items are in stock.We do not ship orders on Saturdays or Sundays.In most instances,a signature is required at delivery so please ensure that there is someone available to receive it. If you do have to leave your premises unattended, please issue clear, signed instructions in a prominent position, telling the carrier where they can leave your goods.We use third party delivery companies which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where it has left the item.If you have specifically asked your order to be left in a particular place,the parcel will be left at your own risk, and no claims for lost package or short delivery will be entertained.